Privacy Policy

Introduction

The Tall Trees Hotel (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you:

Visit our website
Make a restaurant or room booking
Submit an enquiry
Interact with us online

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

Who We Are

MT Portfolio One Limited trading as The Tall Trees Hotel
Tanybryn Rd, Amlwch LL68 9TH
Tel: 01407 501204

For the purposes of data protection law, we are the Data Controller. It is important that the personal data we hold about you is accurate and up to date. Please inform us of any changes.

The Information We Collect

a) Information You Provide to Us.
We may collect:

Your name
Email address
Telephone number
Postal address where required for bookings or correspondence
Details provided through our contact form
Booking information submitted via third-party booking platforms

We do not collect or store payment card details through our website.

b) Information Collected Automatically
When you visit our website, we may automatically collect:

IP address
Browser type and version
Device type
Pages visited
Time and date of visit
Referring website
General geographic location that is not precise

This information is collected through cookies and analytics tools such as Google Analytics.

How We Collect Your Data

You may provide personal data when you:

Submit an enquiry via our website
Make a booking through linked booking systems
Contact us by email or telephone
Subscribe to marketing communications if offered
Provide feedback

We also collect technical information automatically via cookies when you browse our website.

How We Use Your Data

We will only use your personal data where the law allows us to. We use your information to:

Respond to enquiries
Facilitate restaurant and room bookings
Communicate with you about your booking
Improve our website performance and user experience
Monitor website traffic and usage trends
Comply with legal obligations

If marketing communications are introduced, you will only receive them where you have provided consent or where lawful under PECR. You may opt out at any time.

Legal Grounds for Processing

Under UK GDPR, we rely on:

Contract to fulfil bookings and provide services
Legitimate Interests to operate and improve our website and services
Consent for non-essential cookies and marketing communications
Legal Obligation where required by law

Third-Party Booking Systems

Our website uses external booking providers ResDiary for restaurant and room bookings

When you make a booking, you will be redirected to a secure external platform. These providers process your booking details and any payment information directly. We do not process or store payment information on our website. We recommend reviewing the privacy policies of these providers before completing a booking.

Sharing Your Data

We may share your personal data with trusted third parties where necessary, including:

IT and website service providers
Booking platform providers
Professional advisers such as accountants or legal advisers
Regulatory or legal authorities where required

We require all third parties to respect the security of your personal data and process it in accordance with the law. We do not sell personal data.

International Transfers

We aim to keep personal data within the United Kingdom. Where service providers process data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR.

Data Security

We have implemented appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access or disclosure. Our website uses SSL encryption to secure transmitted data.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting or regulatory requirements. Booking data retention is also governed by the relevant third-party booking provider’s policies. Where possible, we may anonymise data for analytical purposes.

Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Object to processing
Restrict processing
Request data portability
Withdraw consent where applicable
Lodge a complaint with the Information Commissioner’s Office

ICO: https://ico.org.uk

We aim to respond to all legitimate requests within one month.

Cookies

Our website uses cookies. Cookies are small text files placed on your device when you visit a website. They help the site function properly and provide analytical information.

Types of Cookies In Use

Essential Cookies
Necessary for the website to function correctly.

Analytics Cookies
Used to collect anonymous visitor statistics including:

Pages visited
Time spent on pages
Device type
General location data

Please note: this data does not directly identify individuals.

We use a cookie consent mechanism where required, allowing you to control non-essential cookies. You can manage or block cookies via your browser settings. Please note that disabling certain cookies may affect website functionality. For more information about how Google processes data, visit: https://support.google.com/analytics/answer/6004245

Third-Party Links

Our website includes links to our social media platforms such as Facebook and other third-party websites. We are not responsible for the privacy practices of external websites. We encourage you to read their respective privacy policies.

Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Contact Us

If you have any questions regarding this Privacy Policy or your personal data, please contact us here »

MT Portfolio One Limited trading as The Tall Trees Hotel
(company registration number 09545417)
Tanybryn Rd,
Amlwch
LL68 9TH