1. Definitions & Interpretation

1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“We, Us, The Company” means MT Portfolio One Ltd trading as The Tall Trees Hotel, or occasionally any third-party booking agent lawfully acting on our behalf.

“You” means any party booking with Us, any individual making a reservation with Us, any individual staying with or accompanying any paying guest, or any body corporate acting in the same manner.

2. Reservations

2.1 You may book to make a reservation for a room/accommodation or other Services in advance through our website, by telephone, by email, in person or any other method of communication approved and accepted by us, either directly or through approved third-party agents.

2.2 You need be at least 18 years old to make a reservation.

2.3 When you request or make a reservation, you must provide us with your identification information including, but not limited to, your name, address, contact telephone number and email address.

2.4 You must give us correct payment details for any reservation at the time of booking. We (or any third-party payment provider or booking agent that we use from time to time) will take your credit/debit card details at the point of booking,  and you authorise the use of that card for any sums that become due to us. 

The type of booking that you make will dictate whether or not payment in full is required at the time of booking. Where payment in full is required at the time of booking (i.e. for rates that apply solely to bookings that are non-cancellable), payment in full will be taken immediately and no refund will be due to you in the event of cancellation. Where you book a room or rate that is flexible (i.e. may be cancelled up to a certain date or time) then we or our third-party card payment provider or booking agent may pre-authorise your card to ensure that your card details are correct or may take full payment for your stay. Refunds due in the event of cancellation (where applicable) will be processed promptly upon you cancelling the booking. 

2.5 Please check the reservation carefully and confirm that all details provided by you are correct. We will not be liable for any delays or non-performance that arise as a result of your provision of incorrect information.

2.6 Your request to us to make a reservation for you will be a request only; the decision as to whether we accept any such request will be for us to decide at our sole discretion. We reserve the right to cancel any reservation; if we do cancel the reservation then any money you have paid will be refunded in full. 

2.7 You may request to change your reservation at any time before you arrive (subject to the cancellation provisions set out in Clause 4 below). We will use all reasonable endeavours to accommodate your requested changes, but we do not promise that all changes that you request can or will be accommodated.

2.8 Instead of making a reservation in advance, you may make a reservation in person at the hotel (subject to room/accommodation availability) and if we have availability of the type of room or the particular room or other Service that you request at that time, we will accept your request for the booking.

2.9 You may request additional nights or services at the hotel at any time during your stay. We will use all reasonable endeavours to meet such a request, and if we can meet any such request we will accept the request as a booking and that booking will then be a binding contract between you and us. Please note that any amendments will be subject to the rates in force at the time of booking.

2.10 As a hotel offering a public bar & restaurant, and hosting a range of events throughout the year, we may have additional non-resident guests using the Hotel & its facilities during your stay. There may also be music playing at certain times or on certain days or dates. By making a reservation or booking with us, you accept this. If you wish to request a quiet room, please contact us directly in advance of making a reservation, so that we may advise as to appropriate availability or any existing event bookings that may affect your stay. If you do not contact us in advance, you accept that there may be some noise during your stay.

 3. Accommodation

Any bookings over 5 rooms will be considered as a Group booking, and we may apply a non-refundable deposit to guarantee the booking. If this applies to your booking, we shall notify you of such. If a deposit is taken, the remainder of the payment will be required 4 weeks prior to arrival.  All rooms booked by you as part of a Group booking will be released for general sale 4 weeks prior to the date of planned check-in if the balance due has not been paid. In such circumstances, the deposit paid shall remain non-refundable.

 4. Room Prices, Fees & Payment

4.1 We adopt dynamic pricing models and as such our prices may change at any time based on demand. The most competitive price is generally offered on our website.

4.2 We make details of rates including (where applicable) promotional rates and other special offers available on our website, and via the websites of any third-party booking agents that we may use from time to time. We may also advertise rates and promotional rates via email. All Rates advertised include VAT

4.3 When you request a reservation and we quote any rate(s), the rate(s) will apply only to provision of accommodation unless we specifically state otherwise in writing. The rate will include all standard accommodation facilities, but (unless otherwise advertised or agreed) will not include food, drink or any other services that we may offer.

4.4 Unless otherwise agreed, all room/accommodation bookings must be paid for either at the time of reservation, or upon check-in. 

4.5 At our sole discretion, we may require that you pay a deposit against damage. If we do make such a requirement, you authorise us to charge that deposit to the card you have provided to us. Any such deposit will be refunded upon check-out and after we have confirmed that no damage has been caused to the accommodation or to the hotel by you or any of your guests.

4.6 Where you become entitled to any refund, either as a result of our breach of these Terms & Conditions or pursuant to your rights as a consumer (under the Consumer Rights Act 2015 or other consumer protection legislation) we will make a refund to you as required by such legislation. Any such refund will be made by either crediting your payment card, or by bank transfer, or in cash.

4.7 Please note that any booking or reservation may incur a Visitor Levy, which is a nightly levy applicable per person. As at the time of writing, this Levy has not yet been formally adopted or implemented by our local Government, but it may be adopted and implemented in the future. We do not set the amount of the Levy, or decide who pays the Levy. Any Levy so charged by us does not represent a payment to us, but is a tax that we are obligated by the local Government to charge, and all monies charged under the Levy are paid to local Government.

 5. Cancellations

 5.1 Our standard cancellation point is 2pm one day before arrival; in the event of you failing to arrive, or failing to cancel your reservation prior to that point in time, we may charge you either the full value of your reservation, or the full cost of the first night of your booked reservation (at our discretion). This policy will differ for promotional or non-refundable bookings; where payment in full will be due at the time of booking and is non-refundable.

5.2 Unless You pay in advance for a booking at a promotional rate, you may cancel a reservation without charge if you give us prior notice of at least one day before the earliest check in time we have given you for your reservation. If you cancel as required, we will refund to you in full any sum (including, but not limited to, any deposit) you paid in advance and you will not then owe us anything.

5.3 If you cancel but do not give us at least 24 hours prior notice of cancellation of a reservation, we will be entitled to charge you a Late Cancellation Charge calculated as set out herein

5.4 We may, at any time before you check in, cancel a reservation booked by you if any of the following circumstances apply:

5.4.1 The required accommodation and/or personnel and/or other resources necessary for the provision of the room/accommodation are not available due to any cause outside our reasonable control. If we cancel a reservation in such circumstances, we will offer you alternative accommodation of the same standard or better if it is available. If no such alternative accommodation is available or we offer it to you and you decline it, we will refund to you in full any deposit or other advance payment that you have made to us for your reservation; or

5.4.2 Where you have not paid for your stay in full in advance of check in and you do not arrive by 8pm on the first day when you are due to stay (or such other later time that we agree to). In such circumstance we shall be entitled to re-let your room after that time unless you have notified us in advance of your late arrival and we have agreed to a late check in. 

If we cancel under this sub-clause, we will be entitled to charge you a Late Cancellation Charge as if you had cancelled under sub-Clause 5.1 above. We shall attempt to contact you to inform you of that cancellation.

5.5 A “Late Cancellation Charge” means and will comprise the likely financial loss that we suffer due to your cancellation. The calculation will take into account and give credit for any amount for any or all of the stay that you booked that we may then receive from another person for your room/accommodation. We shall use reasonable endeavours to let your room/accommodation to someone else for this purpose, but cannot guarantee to do so.

6. Check-in & Check-out

6.1 The earliest check-in time at the hotel is 3pm, and the latest time is 9pm (unless otherwise agreed). We may permit check-in after that latest time, but if you check in after that time we may not be able to provide you with the full range of services normally available to customers

6.2 We may be able to provide Early check in from 12:00 noon (subject to availability) at additional cost. If you require check in before 12:00 noon then we suggest that you extend or commence your booking for the previous day or contact us in advance to see if we can accommodate your requirements. 

6.3 The latest time by which you must vacate Your room and check-out from the hotel is 11:00am (which may vary from time to time). Late check out may be available but will be subject to an additional charge. If you do not vacate your room/accommodation by 1pm, unless agreed with us in writing and/or paid for by way of a late check out charge, we will be entitled to charge you for an additional night’s accommodation at the standard applicable rate.

6.4 When checking in, you must present photographic ID, such as a Driver’s License or Passport held in the name of the person who is using the room/accommodation. We may take a copy of any such ID provided, and that copy may be held by us either digitally or in paper form for either (i) such period as any applicable legislation demands, or (ii) for a period of no more than 12 months following your check-out. We may refuse your check in, and cancel your reservation without refund, if you fail to present valid ID as outlined above.

7.  Hotel, Accommodation & Service Rules

7.1 You (and any guest staying with you) must conduct yourself in a reasonable and responsible manner at all times when on our property, and must not act in any which may disturb, offend or otherwise cause discomfort to either our staff or to other guests. If you (or any guest with you) act in any manner that we (at our sole discretion) believe to be improper, inappropriate, unreasonable or unlawful then we may require you (and any guest with you) to immediately vacate our premises. In such circumstances, no refund (either in full or in part) will be due.

7.2 You may not smoke in any indoor room or area of the hotel; smoking is permitted in outdoor areas.

7.3 If You do not comply with sub-clause 7.3 we will charge you at least £250, being our reasonable costs of cleaning and/or remedying any room or area within which you have smoked, together with anticipated loss as a result of being unable to re-let or re-use that room or area until any smell or smoke has fully dissipated.

7.4 Dogs are only permitted within rooms/accommodation by prior arrangement and/or by paying any advertised dog/pet fee. Recognised/registered assistance dogs are permitted in all areas at all times.

7.5 Any child under the age of 18 may only stay at the hotel (or self-contained accommodation within the hotel grounds) if accompanied by an adult aged at least 18.

7.6 We will charge you for any and all damage caused by you (and/or any of your guests) to any hotel property during your stay.

7.7 All of the above rules will also apply to members of your party and your guests, and you shall be responsible for any breach of the above rules by any of them.

7.8 Where you use the guest WiFi/Internet, it should be used fairly and proportionately and should not be used excessively. We may monitor network performance and user usage in order to maintain a fair and high level of service to all guests. Internet speed or access may be slowed or restricted at any time, at our sole discretion.

7.9 Any internet access provided is intended for general use such as access to the internet, email, messaging, social media, light video / music / media streaming etc… It is not intended or suited for heavy media streaming, online gaming, extensive downloads/uploads and the like. Access to illegal activity or use of our network for illegal activity is prohibited.

7.10 We reserve the right to charge the lead guest for any damage caused during the course of a booking by any member of the guest’s party. This includes breakages, spillages, stains, and damage to furniture or fixtures & fittings. Any accidental damages should be reported as soon as possible. The loss of any key to any main entrance door must be reported to hotel management immediately. Any such loss will likely result in such costs, fees, charges and expenses that we may incur in arranging for replacement locks and/or securing any vulnerable entrance door.

7.11 Any property (if discovered by us) left behind by guests following their stay will be held for a period of 1 month, before being disposed of. We will make best efforts to reunite any lost property with its owner, but we accept no responsibility for any lost property, or any guest belongings inadvertently or accidentally left behind. 

7.12 We do not accept any responsibility, and shall not be held liable, for any loss of, or damage to, any property (including vehicles) belonging to any guest or patron.

7.13 In order to minimise our environmental impact, and work sustainably, we do not undertake to clean or otherwise service any room or accommodation on a daily basis. Our policy varies from time to time, but we will not generally service a room that is booked for 4 nights or less. For bookings over 4 nights, we will ensure that your room/accommodation is serviced at least once during your stay, or once per week. We may not service any self-contained accommodation at all during your stay, unless you request otherwise. Towel changes are available upon request.

8. Food & Drink

8.1 Unless we specifically state otherwise, food and drink is not included in any rate(s) for accommodation, and unless we have specifically stated or do state otherwise, we will make additional charges to you for them, if ordered by you.

8.2 If you or any of your party or guests have any special dietary requirements, you must inform us of them at the point of ordering any food or drink. We will use all reasonable endeavours to accommodate those requirements and, where this is not possible, tell you that we are unable to do so; and

8.3 Our bar and restaurant have varying opening & closing times, dependent upon (but not limited to) local licensing regulations, seasonal demands & variations, operational requirements or matters beyond our reasonable control. We do not guarantee the availability of a full menu of food & drink throughout your stay, nor do we guarantee that our bar and/or restaurant will be open for the entirety of your stay.

9. Car Parking Facilities

9.1 We cannot guarantee that any car parking space(s) will be available for you, but you may use any vacant parking space on a first-come-first-served provided that you have given Us your vehicle’s registration number at the point of check-in. 

10. Disabled Customers

10.1 We use our best endeavours to fully comply with all laws from time to time in force regulating the treatment of, and provision for, disabled customers. However, guests should note that none of accommodation is currently wheelchair accessible; largely due to the age of the building and its’ layout. 

10.2 If you have any special requirements or needs, you must contact us before making a booking. We will discuss those needs with you, and let you know whether we can accommodate them (by reference solely to the limitations of our building/s).

 11. Limitation of Liability

11.1 We may accept responsibility for any reasonably foreseeable loss or damage that you may suffer as a result of our breach of these Terms and Conditions, or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or our negligence, or if it is contemplated by you and us when our contract with you is created. We will not be responsible for any loss or damage that is not reasonably foreseeable, or that is patently not the fault of us or our staff.

11.2 Whilst we will operate and maintain our car park and grounds with reasonable skill and care, we cannot guarantee that other hotel guests or members of the general public will not enter our car park or grounds. Accordingly, we shall not be liable for damage to, or theft from, any of your property or any vehicle you may have parked within our grounds. Guests should also be aware that the hotel gardens and grounds are often uneven underfoot and contain a wildlife pond. Guests should take care when moving around the grounds and gardens, especially at night or when the grounds & gardens are unlit. No children should ever be allowed to enter upon, or otherwise walk or play in, our grounds and gardens without being fully and constantly supervised.

11.3 We provide all accommodation and services only for your personal and private use/purposes. We make no warranty or representation that the accommodation or services that we provide or sell are fit for any commercial use. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

11.4 Nothing in these Terms and Conditions is intended to or will exclude or limit our liability for death or personal injury caused by our negligence (including that of our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation on our part. Furthermore, if you are a consumer (as defined by the Consumer Rights Act 2015) or a consumer for the purposes of any other consumer protection legislation, nothing in these Terms and Conditions is intended to or will exclude, limit, prejudice, or otherwise affect any of our duties or obligations to you, or your rights or remedies, or our liability to you, under law.

12. Changes to Terms & Conditions

We may from time to time change these Terms and Conditions without giving you notice, but we will use our reasonable endeavours to inform you as soon as is reasonably possible of any such change.

13. How We Use Your Personal Information (Data Protection)

We will only use Your personal information as set out in our privacy policy, which can be viewed by visiting our website at www.thetalltrees.co.uk

14. Complaints

We always welcome feedback from our guests and use all reasonable endeavours to ensure that your experience as a customer of ours is a positive one. We are, however, human, and occasionally we may make a mistake. If you have any cause for complaint about our hotel, staff or services please speak to a Manager, or email us: bookit@thetalltrees.co.uk so that we may have the opportunity to investigate and resolve your complaint.

15. No Waiver

No failure or delay by us or you in exercising any rights under these Terms and Conditions means that we or you have waived that right, and no waiver by us or you of a breach of any provision of these Terms and Conditions means that we or you will waive any subsequent breach of the same or any other provision.

16. Severance

If any provision of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Terms and Conditions and the remainder of the provision in question shall not be affected.

17. Law & Jurisdiction

These Terms and Conditions, and the relationship between you and us, (whether contractual or otherwise) shall be governed by, and construed in accordance with, the laws of England & Wales. The Courts of England and Wales shall have sole jurisdiction of any dispute arising as a result of either these Terms and Conditions, or any booking made by you, or any service provided by us.

18. Event Bookings – Special Provisions

These Terms and Conditions shall generally (and so far as is reasonably practicable) apply to any Event Bookings made directly with us. Event Bookings will have further terms and conditions applied or attached to them (other than those which appear below), and in such case you will be notified of any applicable further terms and conditions in writing either in advance of, or at the time of, booking your event.

18.1 Event bookings will be subject to a non-refundable fee, which is generally calculated by reference to 50% of the overall known (or envisaged) price of the event. Until the deposit is paid, the Event will not be considered as confirmed.

18.2 The balance of any payment due for an Event must be paid by the date stipulated in writing at the time that the Event is confirmed (which is generally no less than 4 weeks prior to the date of the Event). If the balance is not paid by the due date, the Event will be removed from our diary system and the Event will not go ahead. In such circumstances, the deposit shall be entirely non-refundable, and the party responsible for the booking may be further liable for any costs that we have already and reasonably incurred. 

18.3 Where an Event package or price includes food and/or drink, the party responsible for the booking must provide all requested information to us by the date stipulated at the time of confirmation of the booking. Failure to provide information that we reasonably require may result in cancellation of the booking.

18.4 Where children are permitted to attend an Event, it is a strict condition that all children in attendance must be fully supervised by a responsible adult at all times. We may require you to identify a nominated responsible adult. Any responsible adult in supervision of children is not to consume alcohol, or shall not be intoxicated in any manner at any time. 

18.5 Where we allow you to supply your own forms of entertainment, full details must be provided to us in advance and approved by us in writing. Any person or body corporate providing any such entertainment must have a policy of professional and public liability insurance that is acceptable to us. Any equipment, decorations or similar permitted by us and supplied by you must be, in our sole opinion, deemed to be safe and acceptable for intended use. We reserve the right to refuse any form of entertainment if we believe it to be unsafe or unsuitable, and/or require that any such entertainment (and/or associated equipment) stops immediately if circumstances arise where we consider the continued presence or operation of such entertainment or equipment is or may be unsafe, unsuitable, or against relevant laws and legislation.

18.6 Some events may, at our sole discretion, require licensed security staff. If we decide that licensed security staff are required, they will be provided by us and you will be responsible for the costs of the same.

18.7 Unless specifically agreed in writing, you may not bring your own food or drinks onto our premises. Any person found consuming their own food or drink may be required to leave the premises immediately. Any person under the age of 18 found consuming alcohol, or any person of any age found or considered to be intoxicated, will be required to leave our premises immediately.

18.8 If we believe that any event begins to or is likely to cause a nuisance (statutory or otherwise), or if guest behaviour becomes unacceptable, or if any actions by any guest at an event threaten to fundamentally undermine the licensing laws and/or objectives, or where our staff or premises appear to be at risk of harm, damage, abuse or other actions or behaviour that are either intolerable or unlawful, we may immediately close the event down and require all persons present to leave the premises. 

18.9 In the event of any breach of these provisions, or breach of any other provisions as may have been notified to you in writing, or in the event of us reasonably closing or otherwise cancelling an event, we shall not be liable to refund you in any amount, and nor shall we be liable for any third-party costs or expenses that you may have incurred.

18.10 You may be required to pay us a deposit against damage, at the time of booking an Event or at any point up to and including the date of the Event. Failure to pay a deposit upon demand may result in the Event being cancelled, and in such circumstances no refund will be due. Any deposit paid (or remaining balance thereof) will be refunded by either card, cash or bank transfer within 7 days after the conclusion of the Event, unless damage or other loss to us has been caused. 

Last updated: 13 February 2026
Review Date: 13 February 2027